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Carry With Confidence™ Guarantee
Warranty Information
Repairs
Victorinox Guarantees, Warranty, & Repairs Information
Carry With Confidence™ Guarantee
Victorinox® Mobilizer NXT® 3.0, Werks Traveler™ 2.0, Architecture™ and E-Motion® 360° 3.0 products are guaranteed
to be free from manufacturing defects in materials and workmanship for the life of the bag. We will cover damage to your product
caused by a defect in the workmanship or materials. The Carry With Confidence™ Guarantee also covers repairs of a functional nature
if the damage is caused by a common carrier through abuse or mishandling of your bag. This guarantee does not cover damage from ordinary
wear and tear or the contents of your product. As with any travel gear product, component parts, particularly moving parts,
will show wear over time, and eventually may need to be refurbished or replaced. If such wear and tear occurs, we can provide you
with generous options for repairing or refurbishing your product.
Please direct any questions to the Victorinox Swiss Army Customer Service Department:
TRG Group
2047 Westport Center Drive
St. Louis, MO 63146
1-888-658-0717
To register your Victorinox Travel Gear for the Carry With Confidence™ Guarantee please click the link below.
Carry With Confidence™ Guarantee Registration
Your registration will allow Victorinox Swiss Army to:
1. Communicate future service related information
2. Inform you of any upcoming promotions
3. Keep you up-to-date on new product releases
We hope you enjoy your Victorinox Swiss Army product!
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Victorinox Swiss Army Lifetime Warranty Info
Victorinox® Lifestyle Accessories 2.0, Lingo™ and University products are guaranteed for the life of the product to be
free from any and all manufacturing defects in material and workmanship. We will cover any damage to your product caused by a defect
in the workmanship or quality of the materials. We have the right, at our option, to repair or replace the merchandise. The guarantee
does not cover damage resulting from abuse, neglect, improper handling or common carrier damage. The guarantee does not cover
ordinary wear and tear. As with any travel gear product, component parts, particularly moving parts, will show wear over time,
and eventually may need to be refurbished or replaced. If such wear and tear occurs, we can provide you with generous options
for repairing or refurbishing your product.
Please direct any questions to the Victorinox Swiss Army Customer Service Department:
TRG Group
2047 Westport Center Drive
St. Louis, MO 63146
1-888-658-0717
Victorinox Swiss Army Lifetime Limited Warranty
Victorinox guarantees all multi-tools to be of first-class steel and provides a lifetime warranty against any defects in material
and workmanship. The warranty does not apply to damage caused by abnormal or unreasonable use of any of the implements (including
repairs or alterations other than by our Authorized Service Center).
This warranty gives you specific legal rights. Additional rights may be available under the laws of your State or Province. It is in
place of all other warranties, including warranty of fitness for a particular purpose and warranty of merchantability and excludes any
liability for incidental or consequential damages.
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Victorinox Travel Gear Repairs
If you purchased a Victornox Travel Gear product from Colorado Bag'n Baggage, and you would like to have repairs made to it,
please visit the following link: Colorado Bag'n Baggage Company Luggage Repair Facility
Swiss Army Multi Tool Repairs
If your multi-tool has a manufacturer’s defect covered by our warranty, we will either repair or replace it, at our option, without
charge. Please send to the address below. Include your name, address, phone number and e-mail address (optional) with your return.
In California and other states so requiring, you may return the multi-tool through your place of purchase.
A damaged multi-tool not covered by the warranty can be repaired. Note that repair costs and handling charges may apply. If so, you
will be notified prior to any service. Please send to the address below. Include your name, address, phone number and e-mail
address (optional) with your return.
United States Service Center:
Swiss Army Brands, Inc.
Service Center
65 Trap Falls Road
Shelton CT 06484-0897
Canada Service Center:
Victorinox-Switzerland
c/o Repair Department
904 Magnetic Drive
North York, ON M3J 2C4
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