Customer Feedback
At Colorado Bag'n Baggage customer service is our number one priority. If you have a story or would like to share feedback with Colorado Bag'n Baggage feel free to Contact Us.
"I’d like to acknowledge the store staff at the Barton Creek Store in Austin, Texas. It was closing time and I was desperately in need of a new briefcase for an early flight to Boston the following morning. The store staff not only stayed open late for me but patiently listened to my criteria, and showed me at least five potential bags that that fit my needs. They gave me the time and space to choose from a functional standpoint as well as from a style perspective. This is an example of not only excellent customer service, but going above and beyond, something I rarely experience these days."
L.S.J - Texas Customer
"My husband and I recently bought some luggage at Houston Trunk Factory in Houston at the Galleria. I wanted to compliment the store associate who helped us. He was polite, pleasant and explained all the different aspects of the luggage. We wanted something very light so we bought the German made luggage. He carried it out to the car for us and gave us a break on the additional accessories we bought. I wanted you to know what an exceptional job he did."
N.H - Texas Customer
"I wanted to let you know about the outstanding customer service I received in your Orlando store. I was there for business and my computer bag broke on my way there. I called your Orlando store to see if it had an on-site repair shop. The employee I spoke to told me I'd need to mail it to one of your repair facilities out of state for repairs, which wasn't an option for me. The employee then offered to order a replacement for my broken computer bag and, once received, she would personally deliver it to my hotel (I was wowed by the customer service I was being offered). As I was not happy with the brand of my current broken bag, I told the employee I would stop by to shop for a new bag.
"I went in and met with the same employee, who was able to find me a new computer bag based on my personal and travel needs. I left confident that I had the right bag for me. I wanted to say thank you for going above and beyond for me. I will always use your company for all my travel needs!"
J.R - Florida Customer
"My 10 year old Hartmann 22" carry-on bag gave out this week while on a short trip I make frequently from Chicago to Washington, DC. The pull handle would no longer go back into position, making it difficult or impossible to take it back with me on the plane, at least without checking it.
"I found the Bag'n Baggage store in Arlington, VA, was waited on by the manager and was prepared to buy a new carry-on bag, even while sending the old one back to their repair shop. I had to get home with my belongings and papers, after all, and still had some traveling to do. But after looking at some choices of new luggage, the manager opened my broken bag, unzipped the bottom cover, figured out that there was one loose bolt that was preventing the handle from going back into position, got an allen wrench, tightened the bolt and the carry on was fixed!
"There was no charge and the manager gave up what could have been an easy sale of a new carry-on. But he had gained a very happy future customer who will recommend the Arlington store to friends and family. Thank you for the superb service."
K.V - Virginia Customer
"I was writing to let you know about the outstanding service I received from two employees at your King of Prussia, PA Store (Store #42). I am a medium traveler taking about 25 flights per year and looking to travel without checking any bags. After doing a bit of research on the Web, I found your store had a great selection of luggage and accessories and drove one hour to your King of Prussia Store.
The two employees I mentioned invited me to bring my carry-on bags into the store and gave me excellent service for over on hour while I tried numerous variations of products to find the right combination. They were helpful, knowledgeable and energetic."
Dev - Pennsylvania Customer
"This evening, I called your Tabor Center store around 7:30 p.m. only to ask what time the store closed. I spoke with the store manager who politely told me that the store closed at 7:00 p.m., but that the Cherry Creek store was open until 9:00 p.m. He also went on to ask what I was looking for. When I told him I needed a Tumi portfolio, he told me he had several in stock and invited me to come by his store after hours. I did so and when I arrived, Matt had each available Tumi portfolio laid out for me to inspect. I purchased exactly the one I was looking for and he cheerfully rang me up. I realized as he was ringing up the sale that he had already settled his receipts for the day and would have to stay even later in order to re-do everything.
"Virtually every other retailer I've ever contacted after business hours has simply told me that their store was closed, and usually not very politely. By undertaking a little extra effort to treat me kindly, Matt distinguished your company and earned a very loyal customer. He's a consummate professional who understands that building relationships is the key to success in business. Thanks for the great service."
J.L - Colorado Customer
"I just wanted to drop a note and say thanks to your staff at the FlatIrons Colorado Baggage location. I had an issue with a product I purchased a couple months ago. I travel 4-5 days per week and the store staff came through big time on helping me get a new bag. They stepped up big time and saved me in a pinch."
J.K - Colorado Customer
"Items arrived promptly. Convenient, useful, effective. A great buy & a painless e-shopping exerience!"
T.S - California Customer
"An excellent business transaction delivered promptly from a professional company selling high quality merchandise at reasonable price...what else can you ask for?"
J.D - California Customer
"Greetings! I am from the Philippines and was in Colorado for business. I wish to express my deepest thanks to your very capable people at your Colorado Mills Outlet. They made my shopping experience extremely pleasant. They were all warm and friendly, solicitous without being intrusive. I totally enjoyed my stay in your store.
The merchandise that you offer is superb, but your people are even better. They take customer service and excellence to a new level. My kudos to your management team for having recruited, trained, developed, and retained such people. They make shopping, and life, a good experience."
R.A - Manila, Philippines Customer
"I am writing to communicate my appreciation for the Boulder store and the staff working there. I haveshopped twice at the Boulder store and found the staff to be very informative and lovely. I thought you would like to know what an asset the Boulder store's staff is to your business. Thank you."
J.J - Colorado Customer
"This is a little overdue, but I really do want to thank and acknowledge a wonderful service. In December 2008, I bought a leather money clip wallet from your Austin Texas location and proceeded to request the employee who was helping me to emboss 3 initials for a close family friend who was turning 18. Although your employee had me confirm and sign the paper, for some reason, my eyes were playing tricks on me. Instead of his last name which is H, I confirmed it to be L (because our last name begins with 'L' and I was so used to it). So, when I picked it up, I realized it was wrong. It was a pretty expensive wallet and I was beside myself as the birthday party was about an hour away. Understandably, I was very upset with my mistake and asked your employee if he could help me. He was extremely understanding and kind and suggested that I pay for another wallet and he will emboss it right then and there. He said he would then check with the head office to see if anything could be done for me. I thought that was that. Imagine my surprise and joy when he called a couple of days later and confirmed that the head office had approved the refund for the wallet I had mistakehly embossed incorrectly. I was very touched and impressed with how kind and professional all parties involved were and what a fair and good company I was dealing with. Of course, we have been customers over the past few years. You will continue having me as a very loyal customer."
S.L - Texas Customer
"I am taking the time to write you a letter of compliment about your store at the Millenia Mall in Orlando. I have been a customer there for years and have always been impressed with the smiling service, knowledge and attitude shown by the sales staff. I’ve been very pleased with their customer service. Just to let you know."
A.A - Florida Customer
"I have purchased several items (suitcases and brief cases) over the past couple years. In each case – great folks to deal with. Just last week on a flight to Washington D.C the airline folks damaged my Victorinox suit case. I called the store and talked to the manager, and she explained what I needed to do and how to help me. When I went to the store there was a different employee I had the pleasure of dealing with. He did a fantastic job helping me; explaining the process; making sure I understood the time lines and answering my questions on new items.
Both persons involved are great employees and they should be commended. You have a great operation here in Colorado Springs and thank You for taking care of me. I will continue to visit your store with all of my needs and will recommend this store to my family and friends."
Shawn - Colorado Customer
"Thank you for your excellent service. I ordered online on Sunday, May 3rd, and my fanny pack was waiting for me on my front porch after work on Wednesday. And I live in the sticks! I appreciate your very prompt service and I like the pack."
K.W - New Mexico Customer
"Pretty simple transaction. My sister's birthday gift list was pretty specific about her desire for Cherry-Red Neck Pillow from Eagle Creek. I found exactly want she wanted and ordered it. My sister wrote me to say that the package arrived ahead of her birthday and it was exactly what she wanted. Observation: Vendor provided exactly what was ordered and shipped very promptly. I was very happy."
M.P - Utah Customer
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